We offer a range of delivery options depending on the product weight, size and your location. We use DPD local couriers, the UK’s leading parcel delivery brand, to ensure your packages are delivered safely, quickly and with greatest care.
- We aim to dispatch orders within 7-10 working days after being placed. This takes into account order processing, custom building and quality testing of your system. Please note: Times may vary during busy periods, however you will receive an estimated shipping date at the point of purchase.
- Your delivery will usually arrive between 09:00am – 18:00pm Monday – Friday (10AM, 12AM and Saturday delivery upgrade options are also available). DPD will also provide a one hour time slot on the day of delivery.
FREQUENTLY ASKED QUESTIONS
When will I know my order has been shipped? When your order is dispatched you will be notified by email, this will include your tracking number and a link to the courier tracking portal.
When shipped, how quickly will my order arrive? Once your order is shipped, it is estimated that your computer will be with you the next working day (excluding weekends & bank holidays). Orders placed with a Saturday delivery service will be dispatched on a Friday for delivery the following day. Please note: Deliveries to Scottish Highlands, Channel Islands and ROI will take longer, depending on the accessibility of your delivery location, these locations are generally 2 working days.
What courier company do you use? Your order will be dispatched to you by our preferred courier, DPD. DPD have a good reputation with the majority of their consignments delivered the next working day. In busy periods however, your order may take 2 working days to arrive. You will be advised by DPD should there be any delay.
What time will my computer arrive? Your order will be dispatched on a next day delivery service and therefore it may come at any time between 9:00am – 6:00pm. If you have provided us with a mobile contact number then DPD will also provide you a one hour delivery slot so you know exactly when it will arrive.
What happens if I miss the courier? Should there be nobody available at your premises to accept delivery of your order DPD will leave a calling card with instructions for you to re-arrange.
Can I fast track my order? You can add a fast track service to your order to have your order dispatched within 1 or 5 working days.
** please contact us before ordering for availablity.
What are your office opening times? Our opening hours are 09:00 – 17:30 Monday to Friday (excluding weekends & bank holidays).
How can I get my tracking information? You can track your order on our website from Purchasing to Shipping, once the order has been shipped your online tracker will also be updated with the DPD tracking number and a link to the tracking portal.
STANDARD DELIVERY COSTS
|Warehouse collection (not available for financed orders)||FREE|
|Standard Insured Delivery UK mainland||£20|
|Saturday Del. to UK mainland||£20|
|By 10:30am to UK mainland||N/A|
|Morning by 12:00 UK mainland||N/A|
|N.Ireland/Scottish Isles/IOM (post code dependant)||£30|
|Channel Islands (Jersey / Guernsey)||£30|
|Republic of Ireland||£30|
|Collect and dispose of old computer||N/A|
|* Due to security reasons, we will contact you if you specify different shipping and billing addresses*
** Fast track options dependant on system specifications